Jennifer looked up from her reading, tilting her head to better see the visitor at the door, meeting the unfamiliar face with a pleasant, sanitized. No, wait. He was familiar. She'd just read his file. Phillip... something.

"Yes, please come in. It's Mister Gray, isn't it? Phillip Gray? Did I get that right?" She rose from her seat to properly greet and welcome him into the office. "Please make yourself comfortable. Could I get you some tea or coffee perhaps?"