"Mostly it's a bunch of unemployed people and housewives sitting in a room being asked questions on what they like when it comes to how a product or service is presented."

The tone he offers in his explanation really implies how much love he has for Focus Groups, which is to say none. As the owner of a company that manufactures so very many things, he's had to deal with focus group research more than he would like, and for the most part her left all that kind of thing to Pepper anyway and he still had to deal with it too often.

"I don't think I've ever seen anything good come from them, now I think about it."